Terms and conditions

These terms and conditions ("Agreement") set forth the general terms and conditions of your use of the pinoytravels.uk website ("Website" or "Service") and any of its related products and services (collectively, "Services"). This Agreement is legally binding between you ("User," "you," or "your") and PinoyTravels ("PinoyTravels," "we, "us," or"our"), Trading as Pinoy Travels, all rights reserved Aero Travel Groups Limited, and by accessing and using the Website and Services, you acknowledge that you have read, understood, and agree to be bound by the terms of this Agreement. If you are entering into this Agreement on behalf of a business or other legal entity, you represent that you have the authority to bind such entity to this Agreement, in which case the terms "User", "you" or "your" shall refer to such entity. If you do not have such authority, or if you do not agree with the terms of this Agreement, you must not accept this Agreement and may not access and use the Website and Services. With Aero Travel Groups assuming all responsibilities. Aero Travel Groups supports and assists with any associated matters related to your use of the PinoyTravels Website and Services.

The Price of Your Travel Arrangements
  • • Price quotations are based on the prevailing cost at the date of booking.
  • • We, PinoyTravels, have the liberty to change the prices at any time prior to a booking being confirmed.
  • • Once a booking has been confirmed the total amount payable has to be settled. However, once the total value has been paid the price quoted is guaranteed.
  • • We have the authority to refuse any sole discretion bookings.
  • • When you are booking you confirm, if you are making a booking for more than one person, that you are responsible for all payments due from each and every party member for whom you are making a booking.
  • • All our flight-inclusive bookings and packages are ATOL protected.
By the Company prior to your departure

We look forward to providing you with the entire service at the time of booking.

Arrangements are planned in advance, and we have no direct control over independent suppliers such as airlines and hotels. Therefore, we have the right to make changes on occasion. Most of the changes tend to be subtle, but if the company considers it extensive, the change will be advised/communicated before your departure.


We will not accept liability or pay compensation for flight delays. The airline will attempt to assist by allocating your seats on the next available flight. It is your responsibility to reconfirm the flight timing and departure terminals at least 72 hours before departure. Any amendments that we may make to the flight details, such as a change in carrier, departure time and airport of departure would be considered as a minor change and would not be subject to any compensation or allow you to cancel reservations. The exception to this would be if the timings changed by more than 12 hours.

Passport, Visa and Immigration Requirements

Your specific passport and visa requirements, and other immigration requirements are your responsibility and you should confirm these with the relevant Embassies and/or Consulates. We do not accept any responsibility if you cannot travel because you have not complied with any passport, visa or immigration requirement


It is your responsibility to ensure that you are adequately insured. We strongly recommend that you take out insurance, which should include cover against the cost of cancellation by you and assistance (including repatriation) in the event of accident or illness.

Connecting Flights

Where domestic or international internal flights are booked, either by ourselves or by the client directly with the airline, we are unable to accept liability for any change in flight time by the carrier that would affect your onward or return travel arrangements. Where we have made reservations for domestic or internal scheduled flights payment must be made at the time of booking and is non-refundable. This would be in addition to our standard deposit. Our website is our responsibility, as your tour operator. It is not run on behalf of and does not commit the airlines mentioned herein or any airline whose services are used in the course of your travel arrangements. Please note that in accordance with Air Navigation Orders in order to qualify for infant status, a child must be less than 2 years of age on the date of its return flight.


If you wish to make any amendments to your booking, other than increasing the number of passengers travelling with you and subject to seat availability, you will have to pay an Amendment Fee per person which will be notified at the time of change.

Hotels and Accommodation:

We acquire hotel and accommodation star ratings from a variety of sources and offer them as a general guide. However, these are not necessarily the official local rating and you should be aware that standards can vary between hotels and accommodation of the same class in different countries, and even in the same country. Different countries have different standards; a 3-star hotel in one country is not necessarily equivalent to a 3-star hotel in another. Whilst we endeavour to ensure that property images displayed on PinoyTravels Website are accurate and up to date representation of the properties, we cannot guarantee this always to be the case. The images are provided to give a general 'feel' for the hotel.

Travel Documents:

Please note that the required travel documentation (including medical certificates and Visas) responsibility is conceding to you. We do not accept the liable or offer any allowance for any delays or cancellations coursed to your incorrect travelling documentations.

Expectant Mothers

It is impossible to arrange flights for expectant mothers who leftover 28 weeks of pregnancy on their date of return to origin. If they require to fly should consult their doctor approves its safe for a fly.

Billing and payments

You shall pay all fees or charges to your account in accordance with the fees, charges, and billing terms in effect at the time a fee or charge is due and payable. Sensitive and private data exchange happens over a SSL secured communication channel and is encrypted and protected with digital signatures, and the Website and Services are also in compliance with PCI vulnerability standards in order to create as secure of an environment as possible for Users. Scans for malware are performed on a regular basis for additional security and protection. If, in our judgment, your purchase constitutes a high-risk transaction, we will require you to provide us with a copy of your valid government-issued photo identification, and possibly a copy of a recent bank statement for the credit or debit card used for the purchase. We reserve the right to change products and product pricing at any time. We also reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made.

Cancellation of Your Travel Arrangements

The company has the right to cancel your travel arrangements and will return the total money that you have paid or will offer alternative available travel arrangements. (Provide for comparable cost)

Please note that the company will not take the responsibility for any major financial loss or incidental outflow and will not be able to compensate you if the cancellation is as a direct result of circumstance outlined in condition 6 (i) "Force Majeure".

  • • If your behaviour causes suffering, danger, damage or annoyance to any of the Company's customers, employees or any other third party; we have the right to terminate your travel arrangements without notice.
  • • If any negotiations have entered or cancelled on behalf of your side, you have to pay the cancellation fees.
  • • All cancellation must be written notification and refund payable will be subject to the return of all tickets and vouchers.
  • • Please note that banks generally take up to 14 business days to process and transfer the funds into your account. Some banks can take up to 25-30 days, or until your next billing cycle.Pinoy Travels or Aero Travel Groups has no influence over these timescales.

Airline tickets are paid for in full at the time of booking and in case of cancellation, we reserve the right to charge an administration charge, on top of which, the airline's charges will also apply. Please also note that some airlines may treat a name change as a cancellation and as such will not refund any funds.

When the outbound segment of your flight is not used the return segment will be automatically cancelled by the airline and no right to a refund exists for such partly used tickets.

If You Cancel Your Holiday:

Should you or any member of your party be forced to cancel your holiday prior to departure, we must be notified in writing by the person who made the booking and who is therefore responsible for the payment of the cancellation charges CANCELLATION AFTER TICKET ISSUE: will result in loss of 100% of total cost of all travel arrangements in most cases. Please consult your reservation adviser. All passengers will receive a refund of the UK departure taxes less our administration fee. CHARTER FLIGHTS carry a 100% cancellation fee both before and after ticket issue.


(i) "Force Majeure" - The Company will not accept the responsibility of any loss, injury and damages caused by "Force Majeure". The procedure not limited to strikes, uprisings, political unrest, hostilities, war, terrorist activity, epidemic, separation, or medical regulation, industrial disputes, fire, flood, technical, weather problems, transport, aircraft grounding, closure of airports or similar events beyond its control.

(ii) The company take the responsibility for assuring all module parts of your journey supplied to you as confirmed on your Confirmation Invoice and furthermore services offered on a suitable standard. And the company will take all reasonable and proper steps to assure that the suitable arrangements have made for all your holidays and the suppliers' various services provided to you as a part of your holiday. The service is efficient, safe and reputable complete with local and international laws and regulations of the country. We do not have direct supplies control of services to clients. And we cannot take liable for death, injury or illness caused to client, unless through the negligence of our employees, agents, sub-contractors and suppliers. Further, the company cannot accept liability for incidental, consequential, economic loss or any indirect loss of any kind. Responsibilities in respect of air and cruise carriers are subject to their Condition of Carriage.

Accuracy of information:

Occasionally there may be information on the Website that contains typographical errors, inaccuracies or omissions that may relate to pricing, availability, promotions and offers. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information on the Website or Services is inaccurate at any time without prior notice (including after you have submitted your order). We undertake no obligation to update, amend or clarify information on the Website including, without limitation, pricing information, except as required by law. No specified update or refresh date applied on the Website should be taken to indicate that all information on the Website or Services has been modified or updated.

Third party services:

If you decide to enable, access or use third party services, be advised that your access and use of such other services are governed solely by the terms and conditions of such other services, and we do not endorse, are not responsible or liable for, and make no representations as to any aspect of such other services, including, without limitation, their content or the manner in which they handle data (including your data) or any interaction between you and the provider of such other services. You irrevocably waive any claim against PinoyTravels with respect to such other services. PinoyTravels is not liable for any damage or loss caused or alleged to be caused by or in connection with your enablement, access or use of any such other services, or your reliance on the privacy practices, data security processes or other policies of such other services. You may be required to register for or log into such other services on their respective platforms. By enabling any other services, you are expressly permitting Pinoy travels or the Aero Travel Groups to disclose your data as necessary to facilitate the use or enablement of such other service.

Links to other resources:

Although the Website and Services may link to other resources (such as websites, mobile applications, etc.), we are not, directly or indirectly, implying any approval, association, sponsorship, endorsement, or affiliation with any linked resource, unless specifically stated herein. We are not responsible for examining or evaluating, and we do not warrant the offerings of, any businesses or individuals or the content of their resources. We do not assume any responsibility or liability for the actions, products, services, and content of any other third parties. You should carefully review the legal statements and other conditions of use of any resource which you access through a link on the Website and Services. Your linking to any other off-site resources is at your own risk.

Intellectual property rights:

"Intellectual Property Rights " means all present and future rights conferred by statute, common law or equity in or in relation to any copyright and related rights, trademarks, designs, patents, inventions, goodwill and the right to sue for passing off, rights to inventions, rights to use, and all other intellectual property rights, in each case whether registered or unregistered and including all applications and rights to apply for and be granted, rights to claim priority from, such rights and all similar or equivalent rights or forms of protection and any other results of intellectual activity which subsist or will subsist now or in the future in any part of the world. This Agreement does not transfer to you any intellectual property owned by PinoyTravels or third parties, and all rights, titles, and interests in and to such property will remain (as between the parties) solely with PinoyTravels or Aero Travel Groups. All trademarks, service marks, graphics and logos used in connection with the Website and Services, are trademarks or registered trademarks of PinoyTravels or its licensors. Other trademarks, service marks, graphics and logos used in connection with the Website and Services may be the trademarks of other third parties. Your use of the Website and Services grants you no right or license to reproduce or otherwise use any of PinoyTravels or third party trademarks.

Disclaimer of warranty:

You agree that such Service is provided on an “as is” and “as available” basis and that your use of the Website and Services is solely at your own risk. We expressly disclaim all warranties of any kind, whether express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose and non-infringement. We make no warranty that the Services will meet your requirements, or that the Service will be uninterrupted, timely, secure, or error-free; nor do we make any warranty as to the results that may be obtained from the use of the Service or as to the accuracy or reliability of any information obtained through the Service or that defects in the Service will be corrected. You understand and agree that any material and/or data downloaded or otherwise obtained through the use of Service is done at your own discretion and risk and that you will be solely responsible for any damage or loss of data that results from the download of such material and/or data. We make no warranty regarding any goods or services purchased or obtained through the Service or any transactions entered into through the Service unless stated otherwise. No advice or information, whether oral or written, obtained by you from us or through the Service shall create any warranty not expressly made herein.

Limitation of liability:

To the fullest extent permitted by applicable law, in no event will PinoyTravels, its affiliates, directors, officers, employees, agents, suppliers or licensors be liable to any person for any indirect, incidental, special, punitive, cover or consequential damages (including, without limitation, damages for lost profits, revenue, sales, goodwill, use of content, impact on business, business interruption, loss of anticipated savings, loss of business opportunity) however caused, under any theory of liability, including, without limitation, contract, tort, warranty, breach of statutory duty, negligence or otherwise, even if the liable party has been advised as to the possibility of such damages or could have foreseen such damages. To the maximum extent permitted by applicable law, the aggregate liability of PinoyTravels and its affiliates, officers, employees, agents, suppliers and licensors relating to the services will be limited to an amount greater of one pound or any amounts actually paid in cash by you to PinoyTravels for the prior one month period prior to the first event or occurrence giving rise to such liability. The limitations and exclusions also apply if this remedy does not fully compensate you for any losses or fails of its essential purpose.


You agree to indemnify and hold PinoyTravels and its affiliates, directors, officers, employees, agents, suppliers and licensors harmless from and against any liabilities, losses, damages or costs, including reasonable attorneys' fees, incurred in connection with or arising from any third-party allegations, claims, actions, disputes, or demands asserted against any of them as a result of or relating to your Content, your use of the Website and Services or any willful misconduct on your part.

Dispute resolution

The formation, interpretation, and performance of this Agreement and any disputes arising out of it shall be governed by the substantive and procedural laws of United Kingdom without regard to its rules on conflicts or choice of law and, to the extent applicable, the laws of United Kingdom. The exclusive jurisdiction and venue for actions related to the subject matter hereof shall be the courts located in United Kingdom, and you hereby submit to the personal jurisdiction of such courts. You hereby waive any right to a jury trial in any proceeding arising out of or related to this Agreement. The United Nations Convention on Contracts for the International Sale of Goods does not apply to this Agreement.

Changes and amendments

We reserve the right to modify this Agreement or its terms relating to the Website and Services at any time, effective upon posting of an updated version of this Agreement on the Website. When we do, we will revise the updated date at the bottom of this page. Continued use of the Website and Services after any such changes shall constitute your consent to such changes.

Acceptance of these terms

You acknowledge that you have read this Agreement and agree to all its terms and conditions. By accessing and using the Website and Services you agree to be bound by this Agreement. If you do not agree to abide by the terms of this Agreement, you are not authorized to access or use the Website and Services.

Contacting us

If you would like to contact us to understand more about this Agreement or wish to contact us concerning any matter relating to it, you may do so via the contact form or send an email to cs@aerotravels.uk or info@pinoytravels.uk

Pinoy Travels

Pinoy Travel is your trusted Philippines travel agent dedicated to bringing you the most affordable flights and holidays to the Philippines.

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Trading as Pinoy Travels.